Personal Data Processing Policy

At ENRUTAPPS S.A.S. – FONTUMI we protect the personal data of our customers, employees, suppliers and other parties with whom we interact. Below is a summary of our Personal Data Processing and Protection Policy, adopted in accordance with Law 1581 of 2012 and Decree 1377 of 2013.

Data Controller

ENRUTAPPS S.A.S. – FONTUMI, NIT 901229553. Carrera 64B # 85-150, floor 9, Barranquilla, Atlántico, Colombia. Email: soporte@fontumi.co

Why we use your data

• Customers, prospects and platform users: manage the commercial relationship, billing and technical support, administer access accounts, send information about our services and measure satisfaction.
• Candidates and employees: conduct selection processes and manage the employment relationship in accordance with the law.
• Suppliers and contractors: manage their selection, contracting and payments.
• Visitors: control access and security of our facilities.

We only process sensitive data when required by law or with the explicit authorization of the data subject. The data subject is not obligated to provide it. Data of minors is processed solely to enroll the beneficiaries of our employees, always respecting their best interests.

Data we process on behalf of our customers

Our customers may use the FONTUMI platform to manage their own contacts, including conversations, call recordings and transcriptions. In that case, the customer is the controller of that data and FONTUMI acts as processor. We use it only to provide the contracted service, never to train artificial intelligence models, and we return or securely delete it when the service ends.

Your rights

As a data subject, you may:

• know, update and rectify your data;
• request proof of the authorization you granted;
• know how your data has been used;
• revoke authorization or request deletion of your data, provided there is no legal or contractual duty to retain it;
• access your data free of charge;
• file complaints with the Superintendence of Industry and Commerce, once you have exhausted the procedure before FONTUMI.

How to exercise your rights

Write to us at soporte@fontumi.co or send a written communication to our address. Include your name and identification, describe your request, and provide your contact details and any documents you wish to attach.

• Queries: we respond within a maximum of 10 business days, extendable up to 5 additional business days with prior notice.
• Complaints: we respond within a maximum of 15 business days, extendable up to 8 additional business days with prior notice.

Information Security

We protect your data with technical, human and administrative measures, within our management system certified in ISO/IEC 27001 (information security) and ISO/IEC 42001 (artificial intelligence management). Our technology infrastructure is hosted with cloud service providers located in the United States, under conditions that guarantee the security and confidentiality of the information.